Dear Parent/Carer,

We are aware a few parents have experienced issues when trying to book an appointment, including situations where appointments appeared to be double-booked. We’ve also received some queries from parents who tried to book through incorrect applications i.e. Scopay or MarvellousMe.

To help clarify this, we have attached some instructions that explain why these double bookings may have occurred. Please be reassured that this has only affected a small number of parents, and the majority of bookings have been successfully confirmed.

Full instructions on how to book were also published on the school website in the parent section. https://www.ash-grange.surrey.sch.uk/parents-evening-info

Instructions

Follow these steps to book an appointment:

1. Select the child you want to book an appointment for in the top right-hand corner of the screen (select the circle containing their initials).
2. Select the day for the appointment (if the event is across multiple days).
3. Select a time slot for each teacher you want to book with, then Reserve. Your selection will show in green with the word RESERVED.  The slot will only be reserved for 10 minutes.
4. Select Save to confirm the reservation by selecting Save in the bottom right corner:

Outcome

The slots that you selected will be reserved and confirmed.